The Digital Practitioner: online message
Showing posts with label online message. Show all posts
Showing posts with label online message. Show all posts

Saturday, 24 March 2018

Smart Ways to Market a Service Business

March 24, 2018 0
Smart Ways to Market a Service Business

For both product and service based business the principles of marketing stand true - what are your customers pain points and how can you solve it. 



Get your message and expertise out there!

Monday, 22 January 2018

The Best Marketing Advice for Small Business Owners

January 22, 2018 0
The Best Marketing Advice for Small Business Owners

Last month, I had the pleasure of participating in a Marketing Panel for NAWBO (the National Association of Women Business Owners). It was great to connect with so many business owners who are working hard to propel their brand to success, now and well into the future. 

However, marketing a small business on a limited budget can be a challenging task. It is time you stop making excuses and get the word out about your business. If you're a small business owner looking for marketing advice, you have come to the right place. Here's what you need to know.
Define Your Purpose
If you want to achieve marketing goals, you will need to define your purpose. Dedicate time and effort to meaningful tasks that will get results and create awareness about your brand. When you know what direction to steer your company in, marketing it in an effective manner will never be daunting again. For example, if your company offers technology services, clearly determine its purpose as solving a particular problem for a specified audience.
Define and Qualify Your Target with Narrow Terms
It doesn't matter WHAT you sell if you don't know WHO to sell it to. Once you are able to clearly define your target audience, you will find it easier to sell valuable goods and services that will prove to be meaningful for them. As small businesses usually have limited resources, use narrow terms to define your target audience. 

This will allow you to target more people at the same time. Many chief executives answer the question "who is your customer?" as everyone. Everyone is a bad answer unless your company has the financial resources to reach everyone. Until you have a budget like a major corporation, you need to be far more selective to achieve a decent marketing return on investment.
Proper and Effective Message Development
It is crucial you develop effective key messages for your target audience; this enables you to control your communications and get your message across more effectively and efficiently. Your message should be irresistible enough to catch the attention of the skimming reader, website visitor, or looker. Compelling messages create curiosity. The goal of marketing is to stop the reader and create enough curiosity to take action.
Focus on questions like "what does your brand mean?" and "what does your company stand for?". Use powerful terms when describing your services such as: Superior qualityexcellent selectionconvenient, and unrivaled. These terms will help communicate your brand's values to the people in a powerful way. If you make a claim of superior service be prepared to tell why your service or product is better or unrivaled.
Plan Your Budget
A true marketing plan depends on the defined budget. A detailed plan and budget are two of the most foolproof ways to make sure your money is being effectively spent on developing comprehensive marketing strategies. Sticking to a well-defined budget will ensure you don't waste your resources and spend your marketing funds appropriately and wisely. Even as a small business owner, you should think of your marketing budget as an investment and not a cost. If spent wisely, your efforts can bring a quantifiable return on your investment.

Distribution
Once you have come up with an effective strategy and a well-defined budget and time line, it is time to focus on distribution. Use channels that will help you get your message into the hearts and minds of your target audience. While using social media is among the most cost-effective ways to reach people, care and consideration must be given to whether social media is reaching only people who have absolutely no interest in what you are selling. If you continually work on building a strong social media following, you can consistently deliver your message to thousands of people using YouTube, Facebook, Instagram, Twitter, Google+, and Twitter at a fraction of the cost of traditional media outlets. These are a few basics for any small business to carefully consider.
Better Marketing Ideas Create Better Results. Call 1st Straw Marketing & Promotions today at (888) 235-3088 or visit us at http://www.1st-straw.com.





by: 
Lynn Pechinski
Article Source: http://EzineArticles.com/9731124

Monday, 18 December 2017

How's Your Customer Service Faring On Twitter, Email, And Chat?

December 18, 2017 0
How's Your Customer Service Faring On Twitter, Email, And Chat?

The speed at which you respond to customer queries plays a big factor in the success of your business.
No matter how amazing your products are, if you don't have the time and the right information to resolve the issues your customers face, you're unlikely to succeed.


In this age of digital commerce, when landlines are not as in demand as they were two decades ago, you must be constantly where everybody is - social media sites.
Even texting falls behind Facebook Messenger in terms of number of users; nearly 75% of 18 to 29-year-olds converse through the latter.
Twitter, email, and web chat are messaging channels favoured by most people, but, unfortunately, few online retailers respond on these platforms.
A big improvement on Twitter response time 
Based on the 2017 Eptica Retail Conversation Study, which surveyed 40 premier retail brands in the UK, many companies failed to answer 46% of customer queries received on email, Twitter, Facebook, and web chat.
Only 7.5% of them managed to respond across all channels, while a paltry 2.5% provided accurate information consistently.
It's worth noting, though, the massive improvement in the way retailers have handled their customer service on Twitter over the past 12 months. Eptica said tweets were answered in an average of four hours and five minutes compared to 13 hours and 10 minutes in 2014.

On the other hand, queries that were sent to them via email took 43 hours and 52 minutes to be answered, which is longer than eight hours in 2015.
Why live chat is vital to customer service
Live chat is an important eCommerce tool as it allows a business to interact with customers and address their concerns in real time.
If used properly, it can drive loyalty and higher revenues to your store.
Although 65% of consumers surveyed by Eptica said they are more comfortable with live chat now than they were five years ago, only 15% of them turned out satisfied with the experience.
Majority of them don't like waiting too long for a response to their query; oftentimes, let alone an irrelevant one.
However, not every online company failed in this area.
Those that are reaping the benefits of live chat did not hesitate to invest in a reliable chat system and incorporate machine learning to ensure consistent, accurate, and quick responses.
Which of these tools are you using to provide customer service and how are you faring so far?
Multichannel marketing is the quickest route to reach your customers, so don't be left behind. Find tutorials on Magento, M2E Pro, Magmi and other eCommerce tools that will help you sell and earn more on Amazon, eBay and your own website at UnderstandingE.
See you there!





by: 
Dave Furness  
Article Source: http://EzineArticles.com/9804801

Thursday, 14 December 2017

7 Common And Costly PPC Marketing Mistakes To Avoid

December 14, 2017 0
7 Common And Costly PPC Marketing Mistakes To Avoid

Pay-Per-Click is one of the quickest ways to make money online. It is an efficient, easy and productive way to advertise and market. It is an excellent way to get targeted traffic to your website. Many people think that PPC is an easy task, and they fail to understand that if the strategy for PPC fails they will lose a lot of money. If you do not understand the concept correctly and make mistakes, there will be no use of spending money on marketing.


You will suffer badly, and there will be no place for your website on the internet. Therefore, it is, important to avoid such mistakes. Here, I have listed the top seven mistakes which many marketers make. You can be successful if you avoid these mistakes. You will get massive amounts of targeted traffic to your website once you avoid these mistakes.
PPC Marketing Mistake 1: Wrong Keyword Usage
One of the most vital aspects of online marketing, whether it is SEO or PPC, is "keywords." Many people do not know how to use the proper or related keywords. It is a big mistake to use generic keywords instead of specific keywords for your PPC campaign. These keywords can end up showing ads for the websites which are related to your business but are not your business. You will lose a lot of money that way. Avoid the wrong use of keywords for your campaign if you wish to make money.
PPC Marketing Mistake 2: Targeting Wrong Audience 
The pay per click marketing is an excellent choice because it allows you to place the ads in the most specific areas. It helps you advertise for the right audience. Targeting the wrong audience or the general audience is a big mistake in a PPC campaign.
Mistake 3: Creation Of Irrelevant Ad 
Most of the marketers do not understand the importance of the ad-copy. They create an ad-copy which is not related to their niche or targeted audience. As a result, it attracts unwanted visitors and audience. As a result, you will spend hundreds of dollars to get unwanted visitors on the website. Make sure that you
• Create a good Ad-copy
• An interesting Ad-copy
• A relevant Ad-copy
• An optimized Ad-copy
It will attract only the audience that is interested in your services or products.


Mistake 4: Not Performing Any Test 
Many marketers make a mistake of not checking and tracking their PPC-ad campaign. It is how they lose focus and money both. Make sure that you keep track of the keywords, sales, conversions, etc. You can use Google analytics to perform this task efficiently. Once you keep track of the activities and results of the campaign so far, it will help you control the advertising campaign.
Mistake 5: Not Maintaining A Quality Score 
Once you create an account on Google AdWords for PPC campaign, make sure that you maintain an excellent quality score. A high-quality score improves the performance of the keywords utilized in your PPC campaign. Many people do not care about the quality score of their account; as a result, they lose hundreds of dollars.
Mistake 6: Sending Visitors On The Homepage
You must know that the home page is always generic. You can use it as a landing page but using it as a landing page for the PPC is not okay at all. The homepage is not customized for specific keywords such as the PPC ads. Therefore, it is not a good idea to direct visitors from the PPC ads to the homepage. Instead, send them to a relevant page. This way it will be easy to persuade them for a call to action. It may be a good idea to link the keyword which you use in an article or a blog back to the home page, but never a good idea to link to the home page when you are sending back visitors from ads.

Mistake 7: Not Optimizing The Landing Page 
Optimization is the key to success for any Internet marketing campaign, and it is the heart of the pay per Click campaign. A small change in the landing page can either boost or reduce the sales. One of the most important aspects of a web page for a successful marketing campaign is optimization. If the landing page is not properly optimized, it will not boost sales. Many marketers do not optimize the landing pages for the proper keywords which are a big mistake.
The Pay Per Click campaign is not easy to manage. You need expertise and appropriate knowledge. Without the awareness of the market and the PPC itself, you will never succeed. Make sure that you understand the concept and know which mistakes to avoid. Only then your campaign will be successful. Once you read the mistakes mentioned above, it will be clear that making these mistakes will never give you success.
Intelicle is a well known SEO expert in Nottingham we can help you grow your business online organically and utilise  via any  PPC (pay per click) platform such as Google, Yahoo and Bing. If you want to get the most out of today's online marketing competition just get in touch.




by: 
Anum Sharf
Article Source: http://EzineArticles.com/9841714

Wednesday, 1 November 2017

Storytelling - How Important Is It To Your Brand?

November 01, 2017 0
Storytelling - How Important Is It To Your Brand?

In this 21st Century there are stories everywhere, moreso than before. On television. In newspapers and magazines. Online. Offline. Everywhere we look and see, there is a story. Enhanced by various tools of technological; stories, whether true or 'fake' news, now move more rapidly. Traversing communities and countries within seconds. 
Within this quickly changing information environment, for businesses, companies or corporations need to find a way which enables them and their products to stand-out amidst the noise. Therefore, having the "right" story to promote their brand, helps. 

As an ancient art form, storytelling narrates traditional, cultural and social norms providing communities and countries to express through various mediums. Using the vital elements of plot, characterisation and narrative point of view storytelling is used in many ways, as demonstrated through various genres: whether written, theatre, film or video, poetry or music, magazine or newspaper. 
Compelling, emotional, motivational, inspiring, negative or positive, a story has the ability to move the reader or watcher from and through various psychological states.
As storytelling is not new and in business moreso and in today's business environment some organisations are mastering the ability to tell tales on digital platforms, resulting in positive outcomes on their bottom-line. Creating a connection with businesses and customers, regardless of demographics, the love of a story enables people to make a connection with the narrative.

Therefore, with this connection or 'brand storytelling' will help to transform any content marketing strategy, enabling the content's power to easily engage their audience. It is advisable to invest in telling story and according to Monte Lutz of Edelman Digital, "as companies begin to adjust to the real-time nature of content marketing, it's easy to lose track of your core brand narrative."
Social media has pushed content to being more authentic and transparent and personal and storytelling is a part of this swing since at a stories core is a great story that engages the business client or customer's emotions recreating an experience for the audience.


There are many corporate storytelling examples which prove how storytelling can be powerful when done good and well. Emotions sell. Oz Content states: Studies show positive emotions toward a brand have far greater influence on consumer loyalty than trust and other judgments based on attributes. Advertising research reveals emotional responses to an ad have far greater influence on decisions than the ad's content - by a factor of 3-to-1 for television and 2-to-1 for print ads. According to Oz, there are eleven great and powerful storytelling examples: Weight Watchers, Guinness, Apple, Google, John Deere, Nike, Lego, Airbnb, Harry's, Warby Parker and Dove.
So how does one create the best brand ever?
- Create the right story by ensuring there is value in the 'human element' content
- Making stories sincere and real;
- The importance of having a Point of View (POV) from the target groups perspective;
- Have an awareness of what connects with potential and present customers
- Defining and identifying positive protagonists, victors and heroes within the storytelling;
- Keep the storytelling simple, by being able to tell a story in one line.
Finding the human element in a story helps to connect customers to a brand, company or product, so creating a story around that shows how their lives can be better, connecting them at an emotional level.
In today's world, emotional-connecting storytelling content is king resulting in brand awareness and enabling an enhanced bottom-line.
Kwame MA McPherson is an award winning author and content organiser. He is offering a FREE consultation on storytelling and brand building. http://www.kwamemcpherson.com.


by: 
Kwame MA McPherson 
Article Source: http://EzineArticles.com/9798585